Teaching Record · 2016–2026

Timothy Keiningham, Ph.D.Official Teaching Evaluations, 2016–2026

J. Donald Kennedy Endowed Chair in E-Commerce and Professor of Marketing, The Peter J. Tobin College of Business, St. John's University

Every course. Every semester. Nothing omitted.

Professor Timothy Keiningham's career mean teaching evaluation is 4.83 out of 5.00 across 38 course sections taught at St. John's University from Fall 2016 through Spring 2026. The ratings below are drawn from official course evaluations administered by the university and completed by enrolled students. All 38 sections are reported, including the lowest.

4.83 / 5.00
Career mean, all sections
38
Sections, 2016–2026
8
Perfect 5.00 ratings
30 of 38
Sections rated 4.75+

About these data, and why they are here

Source: official end-of-semester course evaluations administered by St. John's University, The Peter J. Tobin College of Business, and completed anonymously by students enrolled in each section, on the university's 5-point instrument. Only students verifiably enrolled in a course can respond.

Open review websites work differently. They require no verification that a reviewer is a student, took the course, or is even affiliated with the university, and most do not require so much as an email address to post. RateMyProfessors.com states this plainly in its own help documentation:

“Considering the reality of our digital age, however, we're unable to fully confirm our users' identities, the truthfulness of their contributions, or their student or class enrollment status.”

This is not intended as a knock against these sites. But trolls and fake student reviews obviously happen when anyone can post about anyone. So that prospective students know how actual students feel about my classes, I am providing my complete evaluation record: every section of every course, every semester, with nothing curated out.

1.002.003.004.005.00RATING SCALE (OFFICIAL UNIVERSITY EVALUATIONS)SERVICE MARKETINGSpring 2025 · 4.90Spring 2024 · 5.00Fall 2023 · 5.00Fall 2022 · 4.75Fall 2021 · 4.85Fall 2020 · 4.70Spring 2018 · 5.00Fall 2018 · 4.90Fall 2017 · 4.89Spring 2017 · 4.77Fall 2016 · 5.00ANALYTICS FOR CONSUMER INSIGHTSpring 2026 · 4.78Spring 2025 · 4.90Spring 2024 · 4.64Fall 2023 · 4.87Spring 2023 · 4.57Fall 2022 · 4.64Spring 2022 · 4.92Fall 2021 · 5.00Spring 2021 · 4.87Fall 2020 · 5.00Spring 2019 · 4.89Fall 2019 · 4.89Fall 2018 · 4.88Spring 2018 · 5.00Spring 2017 · 4.91 (as MKT 4350, Marketing Seminar)DATA DRIVEN MARKETINGSpring 2026 · 4.80Spring 2025 · 4.77Spring 2024 · 4.83Spring 2023 · 5.00Spring 2022 · 4.55Spring 2021 · 4.11CUSTOMER EXPERIENCE ANDSERVICE MANAGEMENTFall 2025 · 4.67Fall 2024 · 4.92MARKETING MANAGEMENT ANDPOLICIESSpring 2019 · 4.93Fall 2019 · 4.93Fall 2017 · 4.88Fall 2016 · 4.50

Each dot is one course section as rated by enrolled students on the university's official 5-point instrument. The scale begins at 1.00. All 38 sections across 10 years fall between 4.11 and 5.00. Hover over any dot for the semester and rating.

The complete ledger

Ratings are reported exactly as issued in the university's evaluation reports, in reverse chronological order within each course. No semester has been excluded.

Service Marketing

MKT 3320 · Undergraduate
Course mean 4.89 · 11 sections
Official St. John's University course evaluation ratings for Service Marketing (MKT 3320) taught by Timothy Keiningham
SemesterRating / 5.00Rating shown as bar
Spring 20254.90
Spring 20245.00
Fall 20235.00
Fall 20224.75
Fall 20214.85
Fall 20204.70
Spring 20185.00
Fall 20184.90
Fall 20174.89
Spring 20174.77
Fall 20165.00

Analytics for Consumer Insight

MKT 3313 · Undergraduate
Course mean 4.85 · 15 sections
Official St. John's University course evaluation ratings for Analytics for Consumer Insight (MKT 3313) taught by Timothy Keiningham
SemesterRating / 5.00Rating shown as bar
Spring 20264.78
Spring 20254.90
Spring 20244.64
Fall 20234.87
Spring 20234.57
Fall 20224.64
Spring 20224.92
Fall 20215.00
Spring 20214.87
Fall 20205.00
Spring 20194.89
Fall 20194.89
Fall 20184.88
Spring 20185.00
Spring 2017 (as MKT 4350, Marketing Seminar)4.91

Data Driven Marketing

MKT 611 · Graduate
Course mean 4.68 · 6 sections
Official St. John's University course evaluation ratings for Data Driven Marketing (MKT 611) taught by Timothy Keiningham
SemesterRating / 5.00Rating shown as bar
Spring 20264.80
Spring 20254.77
Spring 20244.83
Spring 20235.00
Spring 20224.55
Spring 20214.11

Customer Experience and Service Management

MKT 630 · Graduate
Course mean 4.79 · 2 sections
Official St. John's University course evaluation ratings for Customer Experience and Service Management (MKT 630) taught by Timothy Keiningham
SemesterRating / 5.00Rating shown as bar
Fall 20254.67
Fall 20244.92

Marketing Management and Policies

MKT 4316 · Undergraduate
Course mean 4.81 · 4 sections
Official St. John's University course evaluation ratings for Marketing Management and Policies (MKT 4316) taught by Timothy Keiningham
SemesterRating / 5.00Rating shown as bar
Spring 20194.93
Fall 20194.93
Fall 20174.88
Fall 20164.50

Teaching recognition

2020

Poets&Quants Best Undergraduate Business School Professors

Named one of the nation's best undergraduate business school professors, based on nominations from students, alumni, and faculty colleagues. Read the profile at Poets&Quants.

AMA

Christopher Lovelock Career Contributions to the Services Discipline Award

Awarded by the American Marketing Association for teaching, research, and service with the greatest long-term impact on the development of the services discipline.